Site - Settings Email Connectivity

Overview 

 The Email Connectivity page allows you to configure your organization's SMTP server settings. When configured correctly the platform will send emails through your organization's own mail server for submission receipts, distribution list notifications, and other automated emails generated by your deployed applications. 

 

 SMTP Settings 

 SMTP Host 

 Enter the hostname of your organization's outgoing mail server. For example mail.yourdomain.com or smtp.gmail.com . 

 SMTP Port 

 Enter the port number your mail server uses for outgoing connections. Common port numbers are: 

 

 25 — Standard SMTP 

 465 — SMTP over SSL 

 587 — SMTP with TLS (recommended) 

 

 Encryption Method 

 Select the encryption method your mail server requires. Available options are: 

 

 TLS — Transport Layer Security, typically used with port 587 

 SSL — Secure Sockets Layer, typically used with port 465 

 None — No encryption, typically used with port 25 

 

 Username 

 Enter the username used to authenticate with your mail server. This is typically the full email address associated with the sending account. For example notifications@yourdomain.com . 

 Password 

 Enter the password associated with the username above. This is used to authenticate with your mail server when sending emails. 

 Address From 

 Enter the email address that will appear in the From field of all emails sent by the platform. This should be a valid email address on your domain. For example noreply@yourdomain.com or notifications@yourdomain.com . 

 

 Click Save to apply your SMTP configuration changes. 

 

 Testing Your Configuration 

 After saving your settings it is recommended to send a test email to verify that the configuration is working correctly. Navigate to any deployed application and trigger a test submission with email receipt enabled to confirm that emails are being delivered successfully. 

 

 Notes 

 

 Your SMTP credentials are stored securely and are only used to send emails on behalf of your organization 

 If emails are not being delivered after saving your settings verify that your mail server allows connections from the platform's hosting environment and that the port you selected is not blocked by your firewall 

 Changes to SMTP settings take effect immediately for all subsequent emails sent by the platform 

 If no SMTP settings are configured the platform will fall back to the default system mailer which may result in emails being marked as spam or not delivered at all